How-To Video Library
Quick answers for your water system. Every video is under a minute.
Emergencies
Leaks, shutoffs, and advisories. Watch these before you need them.
A Leak at the System
See water at the tank? Put it in bypass, shut the main, and call us. Most leaks are a simple fitting.
Shut Off Water to the Whole House
Find your main shutoff and turn it off fast. Every homeowner should know this one.
Put Your System in Bypass
Two handles, one quarter turn. Water keeps flowing to the house and skips the system.
Boil Water Advisory: What to Know
What an advisory means for your home and your system while it is active.
Salt & Brine Tank
Keeping your softener fed and knowing what normal looks like.
Salt: How Much and How to Check
How full to keep the brine tank, how often to check, and why grimy looking salt is normal.
Water in the Brine Tank
Some water in the tank is normal, even above the salt. Here is when it actually matters.
Salty Taste in the Water
A brief salty taste after regeneration happens. Run cold water a few minutes. Recurring? Call us.
Reverse Osmosis
Everything about the drinking water system under your sink.
Shut Off Your H.E.R.O. RO
How to turn off your reverse osmosis unit under the sink in seconds.
Cloudy Water from the RO Faucet
Usually air after a filter change. Run the RO faucet until the tank empties once or twice.
RO Faucet Running Slow
The storage tank may just be refilling. When slow flow means the filters are due.
RO Faucet Sputtering
Air in the lines after a filter change is normal for a day or two. Just keep using it.
Taste, Smell & Looks
Cloudy water, pink rings, and odd smells explained in under a minute.
Cloudy or Grey Water After Install
Carbon dust or air bubbles. Run cold water from the tub only until it clears.
The Pink Ring in Toilets
It is airborne bacteria, not your water. Why it shows up even with a system installed.
Smell from Hot Water Only
Sulfur smell only on hot taps points to the water heater, not the system. Try the two glass test.
Smelly Bathroom Sink? Try This Test
Fill a glass at the faucet and smell it. If the glass is fine, the drain is the culprit.
System Basics
Clocks, night noises, and what to do in a new home.
Reset the Time After a Power Outage
If your microwave is blinking, check your system clock too so it regenerates at 2 AM.
Noises at Night Are Normal
That 2 AM sound is your system cleaning itself. When noise actually needs a call.
Moved Into a Home with a System?
What the big tank does, what the under sink unit does, and why one tune up is smart.
Storms & Travel
Two quick steps before a hurricane or a vacation.
Hurricane Prep for Your System
Shut the main, set the bypass, and relax. Power loss cannot hurt your system.
Leaving Town? Two Quick Steps
Shut the main and set the bypass before a trip, and how to bring it back online when you return.
Still stuck? Need a hero?
You know who to call. Our team handles the rest, fast.